Customer Service

If you have any questions about our products, or are experiencing any difficulty in navigating or ordering from our site, we can be reached at the number and address below.

Our regular business hours are Monday-Friday, 9 am to 5 pm (PST). Your questions will be answered as promptly as possible.

Vigini Studios
2531 Boardwalk Building B
San Antonio, TX  78217
Phone (210) 212-6177
Fax (210)212-6183
info@viginistudios.com

Please Note: If you contact us by Email, your Email address is automatically added to our database so you can receive product information and updates. If you do not wish to be added to our database please specify that in your Email.

Return Policy of Stencils, DVD's, Books, and Brushes

Returns of any kind will not be accepted after 30 days.

Please inspect your package immediately upon receipt.  Damaged stencils may be returned for a full refund within 15 days.  All other returns of unopened stencils are subject to a 15% restocking and processing charge.  Opened stencils will be subject to an additional 10% repacking charge. 

Products, books, & videos are not returnable. 

Shipping charges are not refundable, except in the case of damaged merchandise.

Please call 1-877-977-3289 to receive a Return Merchandise Authorization number.  All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number.  Returns of any kind without a RMA number and not received within 7 business days will not be accepted!  Credit/refunds will be processed within 30 days of receiving merchandise. 

Shipping Charges    

All continental U.S. orders are shipping via UPS Residential Ground Service. Although we do our best to ensure your items arrive when we say they will, we cannot guarantee UPS delivery schedules and times.  UPS is a third party shipping service. 

Shipping and Handling Fees

Orders up to $29.99 -- $8.50

$30.00 - $99.99 ---------- $10.50

$100.00 - $199.99 ------- $12.50

$200.00 - $299.99 ------- $14.00

$300.00 - $499.99 ------- $16.00

$500.00 - $999.99 ------- $18.00

For the same reasons stated above, Vigini Studios, Inc.  is not responsible for any inconvenience or monetary loss caused by late deliveries.

All orders are shipped within two business day except weekend orders which generally ship on Mondays. Depending upon your location, you should receive your order within one week from the time it was processed. If you have placed a weekend order, you will receive an email acknowledgement on Monday morning.   

Express shipments are available.  However, to ensure that your order ships the same day, the order must be verified by 1pm CST to qualify for same day shipment!  We recommend that you call us to confirm your expedited order and approve shipping charges. 1-877-977-3289 

*Sorry, no C.O.D. orders accepted. 

*Add $8.00 surcharge for International orders(outside of the United States).

INTERNATIONAL ORDERS

When you place an order, we will calculate the shipping charges based on the weight of the package and e-mail the information to you for your approval prior to processing the order.

 PRIVACY NOTICE
This privacy notice discloses the privacy practices for viginistudios.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.  

3. The security procedures in place to protect the misuse of your information. 

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing    

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at ((210)212-6177

Thank you!   

This page was last updated September 25, 2007.

©MMVI, Vigini Studios, Inc.  All Rights Reserved.